Easy Returns
We’re all about happy spaces and happy customers. That’s why we keep returns simple: if your item arrives defective, you can return it on the spot. Just check your order upon delivery with the courier present. If there’s an issue, return it immediately and only pay the delivery fee.
Help Center
Our team is just a message away. Whether it’s styling tips or order updates, we’re always ready to support you. Contact us anytime through our social media accounts, email, or online chat on our website and we’ll get back to you as soon as possible.
High Quality Products
We’re picky, in the best way. Each Pampas product is made or curated with care, using premium materials and timeless design principles. Because your home deserves nothing less than pieces that last, look good, and feel just right.
Our Policies
We value transparency and set clear expectations:
Refunds & Exchanges: We currently do not accept refunds or exchanges unless the item is defective upon delivery.
Order Check: Please inspect your order while the courier is present. If the item is damaged, return it on the spot and pay only the delivery fee.
Custom Orders: Made-to-order items take 30–45 working days. A 50% deposit is required to begin production, and it is non-refundable.
For any issues or clarification, our Help Center is always here to assist.